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J-BIT TECH
Taming Technology
LLC
What computer problem may we solve for you today?
Tired of submitting tickets and hearing nothing for days? Wondering if your IT provider even saw your request?
At J-BIT Tech, we built our service around one simple idea: you shouldn't have to beg your IT provider to do their job.
Unlike most MSPs, we don't lock you in. You own your infrastructure, credentials, and vendor relationships. Month-to-month contracts. Full transparency. Leave anytime with zero friction.
Serving Albuquerque, Rio Rancho, Corrales, Los Ranchos, and the surrounding metro area since 2014.
Every new support request
gets a real response from a
real person within 2 business hours
or you don't pay!
Managed IT Services
That Actually Respond When You Need Them
You Shouldn't Have to Chase Down
Your IT Provider
Chances are you've dealt with at least one of these:
Submit a ticket... crickets.
Days go by. Maybe a week. You follow up. Still nothing. Your team is stuck, productivity tanks, and you're left wondering if anyone actually cares.
Every hour your team waits costs you money.
One person waiting for IT support? Frustrating. Three people unable to work because the server's down? That's a real business problem. Those "small" IT issues add up fast.
Vague responses when they finally show up.
"We're working on it." "Should be fixed soon." No timeline. No clarity. No sense they understand how this affects your business.
Everything's reactive, nothing's proactive.
Problems that should've been caught early become full-blown emergencies. You're firefighting instead of running your business. Ask about prevention? Radio silence.
Switching sounds like a nightmare.
You know you need better IT support. But coordinating the transition, paying two MSPs at once, risking downtime? Easier to just stay frustrated.
Even if you wanted to leave, could you?
Your current MSP controls the credentials, has all the documentation, owns the vendor relationships. You're locked in whether you like it or not.
Sound familiar? You're really not asking for too much.
What Accountable IT Support Looks Like
We work with businesses like yours—complex enough to need real IT support, but often treated like a ticket number by bigger MSPs.
Over 10 years in the Albuquerque area. 30+ years of combined IT experience on our team. We've seen every type of IT disaster, every flavor of unresponsive MSP, every switching nightmare you can imagine.
That's why we built our service differently.
Every Support Request Gets a Real Response Within 2 Business Hours
Not an auto-reply. Not "we'll look at it." Not silence.
Within 2 business hours, a real technician picks up your ticket, assesses it, and responds with a clear game plan. Maybe that's jumping on it immediately. Maybe it's scheduling a time to resolve it. Maybe it's escalating based on urgency.
You'll know we saw it, what's happening next, and when to expect resolution.
Miss that 2-hour window? That endpoint gets credited for the month. Just let us know. No paperwork maze.
This applies to every new ticket during business hours. Once we've responded and have a plan, we focus on actually solving the problem—not sending constant updates to look busy.
You can log into our portal anytime to see active tickets and tech notes. No more wondering. No more chasing.
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Business Impact Drives Priority, Not Ticket Order
Not an auto-reply. Not "we'll look at it." Not silence.
Within 2 business hours, a real technician picks up your ticket, assesses it, and responds with a clear game plan. Maybe that's jumping on it immediately. Maybe it's scheduling a time to resolve it. Maybe it's escalating based on urgency.
You'll know we saw it, what's happening next, and when to expect resolution.
Miss that 2-hour window? That endpoint gets credited for the month. Just let us know. No paperwork maze.
This applies to every new ticket during business hours. Once we've responded and have a plan, we focus on actually solving the problem—not sending constant updates to look busy.
You can log into our portal anytime to see active tickets and tech notes. No more wondering. No more chasing.
Month-to-Month Contracts. You Own Everything.
We don't lock you into multi-year agreements because we don't need to. Earn your business every single month by showing up, responding fast, and solving problems before they become crises.
What makes us different from most MSPs:
You own your infrastructure. Not us.
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All credentials documented and accessible to you
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You own your Microsoft 365, Google Workspace, and vendor accounts (we manage them, you control them)
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Complete infrastructure documentation maintained and available to you
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No proprietary tools that lock you in
Want to leave? Walk away with everything you need. Zero friction.
Most MSPs make themselves impossible to leave. We make it easy. Because we're confident you won't want to.
One Flat Monthly Fee. No Surprise Bills.
One flat monthly fee covers unlimited support on your existing infrastructure. Routine maintenance, troubleshooting, support requests, even new computer setups (most MSPs charge extra for that). No surprise bills. No nickel-and-diming.
Additional costs only show up for infrastructure expansion projects—office moves, network rebuilds, adding new locations. Always quoted upfront with clear scope and pricing.
No hidden fees. No scope creep. No "we found more issues" surprise invoices.
The Stability Reset:
Switch MSPs Without the Pain
Switching IT providers feels risky. The double billing, coordination headaches, potential for things to break during transition.
That's why we created The Stability Reset. Specifically for businesses ready for better IT support but don't want the switching nightmare.
First Month Free
Your first month with J-BIT Tech is completely free while we handle the transition. Not paying two MSPs at once. Financial stress removed so you can make the switch without the budget hit.
We Handle the MSP Handoff
Coordinate directly with your outgoing MSP. Credential transfers, documentation handoff, system access—we manage all of it. You don't have to be the middleman. After-hours onboarding if that works better for your schedule. Zero operational disruption.
Free Firewall Install or Upgrade
Move forward within 30 days of your quote? Firewall installation or upgrade included at no additional cost. You choose the timing—install immediately or align it with your next renewal date.
Why 15–70 Endpoint Businesses Choose Us
You're in a unique spot.
Big enough to have real IT complexity like multiple locations, compliance requirements, security concerns, and infrastructure that actually matters to your operations.
Small enough that most large MSPs treat you like an afterthought. Stuck in ticket queues behind their enterprise clients. No direct access to decision-makers. You're a number, not a partner.
That's our sweet spot.
Businesses like yours need proactive planning, not just break-fix support. You value direct access and accountability. You want a partner who understands your business, not a vendor who treats you like a ticket. Complex enough to need real expertise, but you still want to talk to humans who know your name.
Not trying to be the biggest MSP. Trying to be the most reliable, most responsive, and most accountable MSP for businesses that deserve better.
We Can Support Businesses of All Sizes
We specialize in the 15–70 employee range, but our infrastructure and processes are built to scale. Solo operation just getting started? Growing company with 100+ endpoints? We can support you.
Value responsive, accountable IT support regardless of your size? Let's talk. Our 2-hour guarantee, proactive approach, and month-to-month accountability work whether you have 1 computer or 100+.
What We're NOT Promising
Let’s be honest…
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15-minute response times can happen, but not every time. That's not realistic, leads to corner-cutting. Our 2-hour guarantee is operationally sound and actually enforceable.
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Not every fix is a same-day fix. Some issues are complex. We'll communicate clearly about timelines, but won't overpromise just to close a deal.
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No bureaucratic credit systems. Miss our 2-hour window? You let us know, we credit that endpoint. Simple. No paperwork required.
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No deep discounts for long-term contracts. Month-to-month because we're confident in our service. You stay because we deliver, not because you're locked in.
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No vague "fast service" language. Everything we promise is specific, measurable, and enforceable.
What Happens Next
1. Book a Free Strategy Call
Talk about your current IT setup, your frustrations, what you actually need. No sales pitch. No pressure. Just a real conversation about whether we're a fit.
2. We Build Your Custom Plan
Makes sense to move forward? Create a transition plan tailored to your business. Timeline, scope, coordination with your current MSP—all mapped out clearly.
3. We Handle the Transition
First month free. Coordinate everything with your outgoing provider. After-hours onboarding if needed. Firewall upgrade included if you move forward within 30 days. 2-hour guarantee starts immediately.
4. You Get Accountable IT Support, Month After Month
No long-term contract. No switching penalty. Just reliable, responsive IT that actually works the way it should.
Stop Settling for Unresponsive IT Support
You didn't start your business to spend time chasing down IT vendors, wondering why tickets go unanswered, or dealing with preventable emergencies.
You deserve an MSP that shows up, responds fast, and treats your business like it matters.
That's what we do. Every day. For businesses in Albuquerque, Rio Rancho, Corrales, Los Ranchos, and throughout the metro area.
First month free. Month-to-month contracts. 2-hour response guarantee from day one.
No risk. No runaround. Just accountability.
Questions? Call us at 505-289-0086 or email support@jbit.tech .
MSP vs. In‑House Team vs. Break‑Fix
Feature
Subscription model
Proactive support
Lower cost
Incident response
Core competencies breadth
Managed Service Provider
✔️
✔️
✔️
✔️
Broad
In‑House
✖️
Depends
✖️
Depends
Narrow
Break‑Fix
✖️
✖️
✖️
✖️
Limited
Hiring an MSP means other organizations can redirect funds to innovation while we handle the tech.
Industries & Business Operations We Support
We tailor management services for various industries:
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Professional Services – lawyers and CPAs needing secure portals.
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Healthcare – HIPAA‑aligned it management, e‑PHI encryption.
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Construction & Trades – rugged mobile devices, field connectivity.
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Non‑Profits – grants demand lower-cost solutions with audit trails.
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Creative Agencies – high‑speed storage for 4K media.
Across these segments, MSPs provide reliable uptime so teams chase business goals, not cables.
Frequently Asked Questions
What is a managed IT service?
A defined set of it services—monitoring, backups, and security—delivered for a flat fee.
How much does managed IT services cost per month?
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Our Budget Friendly small business BITs program costs just $30 per workstation.
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Our all-inclusive full managed services programs costs $75 per workstation.
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Which one you need, depends on how big your staff is and how often they need technical support.
What is the difference between IT services and managed services?
IT services are reactive; managed services are proactive, contract‑based, and metric‑driven.
What is the managed services model in IT?
A long‑term subscription-based model emphasizing prevention over repair.
Do Government agencies hire MSPs?
Yes! For enhanced security and access to expert resources without enlarging the internal payroll.