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J-BIT TECH
Taming Technology
LLC
What computer problem may we solve for you today?
Co-Managed IT Services
in Albuquerque for Solo IT Managers
Reinforcement for Your Internal IT.
Not Replacement.
If you’re the only IT manager in your company, you already know how this goes.
You handle tickets.
You make infrastructure decisions.
You worry about security.
You prep for compliance audits.
You answer “quick questions” from staff that are never quick.
And when something weird hits the network at 4:37 pm?
That’s you, too.
You’re capable. That’s not the issue.
The issue is that there’s no one behind you, or worse, an MSP that holds your systems hostage so that you can't actually do the work.
We provide co-managed IT services in Albuquerque for businesses with existing internal IT. You stay in control. You keep admin rights. You make the calls. We bring reinforcement.
Every new ticket you send to us is actively worked on by a real technician within 2 business hours. Not an auto-reply. A real human with a gameplan. If we miss that window, that endpoint is credited for the month.
How Co-Managed Support Actually Works
We don’t show up and start ripping things out.
We define lanes. Clearly.
Help Desk Overflow
When ticket volume spikes, we take part of the load so you’re not buried for the next three days.
Escalation Support
When something complex arises, escalate to us and a technician will actively work on making a gameplan with you within 2 business hours, ensuring quick resolution.
You’re not guessing. You’re not stalling. You’re not hoping Google has the answer.
Monitoring & Alerting
Systems are monitored 24/7 through automation. During business hours, we actively work on issues. If operations are completely down, it becomes a top priority immediately.
We don’t pretend to have engineers sitting in a dark room at 3 am. We do commit to enforceable response times.
Cybersecurity & Compliance
Firewall oversight, endpoint protection, backup validation, and compliance guidance. The things leadership assumes are “handled,” and that can quietly become expensive if they aren’t.
Project Support
Infrastructure upgrades, migrations, and expansion planning. You don’t have to run major initiatives alone while still clearing daily tickets.
You stay the internal lead.
We ensure you’re not carrying it alone.
What Is Co-Managed IT?
Co-managed IT lets your internal team lead while an external partner provides support, making your role more effective.
You stay in charge of infrastructure, vendors, and strategy.
We provide overflow support, escalation depth, monitoring, cybersecurity reinforcement, and compliance help where it actually matters.
It’s not outsourcing IT. It’s making sure you’re not the only adult in the room when something complicated happens.
Where the Risk Sits
Being the only IT person isn’t risky because you lack skill. It’s risky because you lack redundancy.
Security alerts don’t wait for your calendar to clear. Compliance deadlines don’t care how many password resets you cleared that day. Major infrastructure changes shouldn’t rely on one set of eyes.
When you escalate to the wrong MSP, you know what happens. You submit the ticket. You wait. You follow up. You’re told it’s “in progress.” Weeks later, you finally get access to the thing you could’ve fixed in five minutes.
That’s not support. That’s frustration with a monthly invoice attached.
The Co-Managed Stability Layer
Bringing in outside support shouldn’t create more chaos.
It should make things calmer.
We start with documentation review and responsibility alignment. No forced hardware swaps. No surprise tool replacements.
First Month Free
If you're coming from another IT provider, we gift you your first month while we align monitoring and support lanes during the handoff.
2-Hour Response Guarantee
Any new ticket submitted to us is actively responded to by a real human with a gameplan within 2 business hours. Miss it? You notify us. That endpoint gets credited. Done.
Defined Responsibility Agreement
Overflow, escalation, monitoring, security ownership, and project roles. Written down. No gray area.
What Changes?
You stop being the single point of failure. You stop hesitating before booking a vacation. You stop feeling like you need to know everything immediately.
Escalations move. Security oversight improves. Leadership confidence increases.
You’re still the IT leader.
You just have depth behind you.
A Note For Leadership
If one person carries your entire IT stack, that’s key-person risk. Co-managed IT reduces that risk, giving your team peace of mind without sidelining your internal IT manager.
Co-managed IT reduces that risk without sidelining your internal IT manager.
Clear escalation paths. Layered security oversight. Documented accountability. Vacation coverage that doesn’t disrupt operations.
It protects the business and strengthens the person already leading your IT.
You Don’t Have to Carry It Alone
If you’re the only IT person in your company and you’re tired of being the escalation path, the backup plan, and the safety net all at once — let’s talk.
No takeover. No pressure. No dramatic sales pitch.
Just a real conversation about where reinforcement would actually help.
Call 505-289-0086 or email support@jbit.tech
Frequently Asked Questions
Does this replace our internal IT manager?
No. You stay in control. We provide backup.
Do you provide vacation coverage?
Yes. That’s one of the most common reasons internal IT managers call us.
How is this different from managed IT?
Managed IT replaces internal IT. Co-managed IT reinforces it.
Are contracts required?
Yes, but it's month-to-month, no long-term traps
What Happens Next
1. Book a Free Strategy Call
Talk about your current IT setup, your frustrations, what you actually need. No sales pitch. No pressure. Just a real conversation about whether we're a fit.
2. We Build Your Custom Plan
Makes sense to move forward? Create a transition plan tailored to your business. Timeline, scope, coordination with your current MSP—all mapped out clearly.
3. We Handle the Transition
First month free. Coordinate everything with your outgoing provider. After-hours onboarding if needed. Firewall upgrade included if you move forward within 30 days. 2-hour guarantee starts immediately.
4. You Get Accountable IT Support, Month After Month
No long-term contract. No switching penalty. Just reliable, responsive IT that actually works the way it should.
Serving Albuquerque & Surrounding Areas
We provide co-managed IT support for businesses in
Albuquerque, Rio Rancho, Corrales, Los Ranchos, and the surrounding metro area.
If you have internal IT and want reinforcement instead of replacement, we should talk.