We're Hiring!

Are you the kind of IT person who enjoys helping people just as much as fixing their computers? You like figuring out what's wrong, getting to the solution without wasting time, and explaining it in a way that actually makes sense, no jargon, no talking down to anyone.

Most of your time here will be spent hands-on in our Albuquerque shop, diagnosing and repairing computers. A lot of that work repeats: hardware swaps, virus removal, data transfers. You'll also go onsite for installs and repairs, and pick up business help desk tickets when time allows.

You don't need to know everything on day one. We'll keep building your technical skills. What matters most is that you show up with some hands-on repair experience, strong people skills, and the kind of attitude that makes clients and teammates want to work with you.

What We're Looking For

You're a natural troubleshooter: You narrow down a problem without wasting time going down the wrong path, and you know when to research instead of guess.
You take ownership of your work: You keep repairs moving, follow through to resolution, and document clearly so nothing falls through the cracks.

You're comfortable with people: You explain technical issues without jargon and keep clients informed, so they feel helped, not talked down to.

You can prioritize under pressure: When several jobs need attention at once, you know what to tackle first and keep things moving.

What You'll Do

In the shop (most of your time):

• Answer calls and intake tickets.

• Diagnose and repair hardware issues on client machines

• Remove viruses and malware, and clean up infected systems

• Refurbish and prep systems for resale or reuse

• Set up and configure new equipment

• Document your work clearly and consistently with our RMM and Ticketing tools.

• On average, you'll complete a baseline of 3 tickets per day.

Onsite:

• Install and configure printers and other equipment at client locations

• Set up workstations onsite

• Troubleshoot hardware and network issues in the field

When there’s time:

• Answer help desk calls and provide remote support for MSP clients

• Triage small business client issues and escalate when needed

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Must-Haves​​

• Some hands-on experience diagnosing and repairing computers. You don't need to know everything, but you should have enough of a repair foundation to hit the ground running.

• Strong troubleshooting skills and the ability to work through a problem efficiently rather than guessing.

• Clear, professional communication, including the ability to educate our clients without talking down to them or relying on jargon.

• Comfort talking with clients and keeping them informed throughout the repair process.

• A willingness to learn. We're happy to keep building your technical skills and train you on how we do things at J-BIT.

• This role involves regular lifting of up to 50 lbs (computer towers, monitors, equipment), extended periods on your feet moving around the shop, and extended screen time while troubleshooting.

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What Gets Us Excited​

• CompTIA A+ or a similar certification.

• Experience with a ticketing or remote support tool (Syncro, Datto, or similar).

• Basic networking experience: routers, printers, Wi-Fi setups.

• Previous experience in a repair shop or MSP environment.